Under the hood. On the road. In the weeds.

Calls get missed. Jobs go cold.Let Ana capture them warm in 63 seconds ↓

ACTUAL CALL — GREASE MONKEY AUTO REPAIR

This is a real call, answered by RatchetCall, booking a real appointment at our sample shop: Grease Monkey Auto Repair. No script. No actor.

Get Started ↓
📞
Try Ana Live →
615-558-5787
Live line — same agent, real time. Se habla español.
40%
of inbound calls missed — industry average
$287
average repair order value
24/7
RatchetCall answers — nights, weekends, lunches
The Problem

Voicemail Is Where
Revenue Goes to Die

You’ve got a car on the lift, a customer at the counter, and a tech asking about a part. The phone rings. You let it go.

That caller needed an oil change, a brake job, maybe a transmission. They called the next shop on Google. That’s a $287 average ticket you’ll never see.

A receptionist costs $3,000–$4,000/month. And they still miss calls at lunch. RatchetCall doesn’t take breaks.

40%
of inbound calls go unanswered during active bays, lunch, and after hours
$287
average repair order — every missed call is real money on the table
68%
of callers who hit voicemail hang up without leaving a message
11 hrs
lost each week to interruptions — time you’re not on the next job
What We Deliver

This Is What We Do

Every Call. Handled. Every Time.

🔧
Sounds Like Your Shop
Built around your shop’s name, hours, services, and personality. Customers don’t know they’re talking to AI — they just get helped.
Custom
📞
24/7 Inbound Handler
Answers every call under your shop’s name — mornings, nights, weekends, holidays. No voicemail, no hold music.
📅
Appointment Booking
Books directly to your calendar in real time. Confirms the date, time, and service — no double entry required.
💬
FAQ Handling
Hours, location, services, ballpark pricing — RatchetCall handles the routine questions so your team doesn’t have to.
📱
SMS Confirmation
Sends the customer a text confirmation after every booking. Reduces no-shows and looks professional.
🌙
After-Hours Capture
Late-night calls don’t go to voicemail — they get captured, logged, and queued for your morning review.
Pricing

Built Right, in Tennessee. Custom to Your Shop.
Tested Live. Flat Monthly. Done.

No contracts. Cancel any time.

Grab your build today
Half off your setup fee, lock in today’s price for two years — next ten shops only.
Next Friday delivery locks down in:
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Central
Time
Bay Starter
You are the front desk
Up to 300 calls/mo
  • One 24/7 AI receptionist, English or Spanish — answers every call
  • Appointments booked direct to your calendar
  • SMS confirmation to every customer
  • Pre-visit reminders fired automatically
  • After-hours call capture
  • FAQ handling — hours, services, pricing, directions
  • Hosted shop profile — no website needed
  • Complaint call? Immediate transfer. No AI handling.
$297/mo
Get Started
Shop Pro
Growing shop. Real volume. Real stakes.
Up to 500 calls/mo
  • Everything in Bay Starter, plus:
  • Two agents for bilingual service — English and Spanish
  • Missed-call text-back
  • Voicemail capture and transcription
  • Priority build and first-call review
  • Structured SMS notice on every missed transfer — name, number, issue, time
  • Complaint call? Immediate transfer. Urgent SMS if no pickup.
$497/mo
Get Started
Shop Boss
Established shop. High volume. Can’t miss anything.
Up to 800 calls/mo
  • Everything in Shop Pro, plus:
  • High-volume call handling — 27 calls/day
  • Lead capture and scoring
  • Dedicated build call and flow review
  • Monthly performance check-in
  • Full handoff intelligence — every missed transfer logged and routed
  • Complaint call? Immediate transfer. You’re never left blind.
$997/mo
Get Started
37-Day Risk-Free Start
No charge until day 38 — cancel before then and the launch fee (invoiced separately, covers your build) is the only cost. Everything we build from is yours to keep.

One fee. Built once. Yours to keep.

That’s the confidence behind it — a single one-time fee (2× your monthly rate) instead of the $3,000–$5,000 agencies typically charge for this kind of build. See exactly what goes into it →

Not ready to commit? Get a free sampler demo built for your shop →

Card authorized today, not charged until day 38. + one-time launch fee, invoiced separately — founding shop discount applied before go-live.

Answers to your toughest questions

Honest Answers.
No B.S.

Most won’t. The agent sounds like a real receptionist — natural voice, no robotic cadence, no awkward pauses. But we don’t hide it either. If they ask “are you human?” she’ll say “I’m your virtual front desk” and keep booking. Transparency builds trust, not loses it.
Each agent handles parallel calls based on your plan tier. At capacity, calls route to voicemail with a custom message — “We’re wrapping up with another customer, leave your number and we’ll call back in 15 minutes.” You get an instant SMS with the caller’s info. Nothing slips through.
We build in batches. Order by Thursday, get us your info, and you’re live the following Friday. Miss the cutoff? You’re in the next build — live Friday the week after.
Yes — that’s the launch fee. We build around your actual hours, service menu, and pricing ranges. You get a review call before going live to approve everything. If your services change later, request a flow revision — included in monthly for Pro+ plans.
Complaint keywords trigger immediate transfer to your staff line — no AI handling. Emergency situations get routed the same way. We program these flags into your flow during the build. You’re never left holding a heated call from a bot.
Yes — it integrates directly. Checks availability in real time, books slots that aren’t taken, sends SMS confirmations. Existing appointments block those time slots automatically.
Anytime. Monthly plans cancel instantly, no penalty beyond the current cycle. Launch fee is one-time and non-refundable after your agent goes live — it covers the build work delivered. You keep your setup even if you leave.
Bay Starter includes one language, your choice of English or Spanish. Shop Pro and above get both on the same line — the customer starts in whichever they prefer, and the agent handles it naturally.
Still Not Sold?

Hear Ana Answer
As Your Shop. Tomorrow.

Fill out four fields. We’ll spin up a custom demo on one of our numbers — your shop name, your call flow. Call it tomorrow and hear exactly what your customers would hear. No pitch. No pressure. Just Ana, answering as your shop.

Free. No card. No commitment.

  • We slot you into our demo’s micro-base.
  • You get the number by email — next day
  • Call it yourself. Let your skepticism do the work.

If it doesn’t impress you, walk away. We’ll lose the time. You’ll lose nothing.

✓ Request locked. We’re building your custom sampler now. You’ll get the demo link in your inbox before you finish your day tomorrow. No follow-up needed.