Under the hood. On the road. In the weeds.

Calls get missed. Jobs go cold.Let Ana capture them warm in 63 seconds ↓

ACTUAL CALL — GREASE MONKEY AUTO REPAIR

This is a real call, answered by RatchetCall, booking a real appointment at our sample shop: Grease Monkey Auto Repair. No script. No actor.

See Pricing + Get Started ↓
📞
Try Ana Live →
(615) 558-5787
Live line — same agent, real time. Se habla español.
40%
of inbound calls missed — industry average
$287
average repair order value
24/7
RatchetCall answers — nights, weekends, lunches
The Problem

Voicemail Is Where
Revenue Goes to Die

You’ve got a car on the lift, a customer at the counter, and a tech asking about a part. The phone rings. You let it go.

That caller needed an oil change, a brake job, maybe a transmission. They called the next shop on Google. That’s a $287 average ticket you’ll never see.

A receptionist costs $3,000–$4,000/month. And they still miss calls at lunch. RatchetCall doesn’t take breaks.

40%
of inbound calls go unanswered during active bays, lunch, and after hours
$287
average repair order — every missed call is real money on the table
68%
of callers who hit voicemail hang up without leaving a message
22-23hrs
average callback time — the customer’s already gone
What It Does

Everything Your Front Desk
Should Be Doing

🔧
Sounds Like Your Shop
Built around your shop’s name, hours, services, and personality. Customers don’t know they’re talking to AI — they just get helped.
Custom
📞
24/7 Inbound Handler
Answers every call under your shop’s name — mornings, nights, weekends, holidays. No voicemail, no hold music.
📅
Appointment Booking
Books directly to your calendar in real time. Confirms the date, time, and service — no double entry required.
💬
FAQ Handling
Hours, location, services, ballpark pricing — RatchetCall handles the routine questions so your team doesn’t have to.
📱
SMS Confirmation
Sends the customer a text confirmation after every booking. Reduces no-shows and looks professional.
🌙
After-Hours Capture
Late-night calls don’t go to voicemail — they get captured, logged, and queued for your morning review.
Pricing

Built Right.
Tested Live.
Flat Monthly.
Done.

No contracts. Cancel any time.

Be among the next ten shops to launch — half off your setup fee, locked in as a founding shop.

Flat monthly. One launch fee. Here’s what you get for it.

Most agencies charge $3,000–$5,000 upfront for this kind of setup work. We charge 2× your monthly rate because we’re confident your agent will catch enough missed calls to pay for the launch fee in week one.

Bay Starter
You are the front desk
Up to 300 calls/mo
  • One 24/7 AI receptionist, English or Spanish — answers every call
  • Appointments booked direct to your calendar
  • SMS confirmation to every customer
  • Pre-visit reminders fired automatically
  • After-hours call capture
  • FAQ handling — hours, services, pricing, directions
  • Hosted shop profile — no website needed
  • Complaint call? Immediate transfer. No AI handling.
$297/mo

Card authorized today, not charged until day 31. + one-time launch fee, invoiced separately — founding shop discount applied before go-live.

Get Started
Shop Pro
Growing shop. Real volume. Real stakes.
Up to 500 calls/mo
  • Everything in Bay Starter, plus:
  • Two agents for bilingual service — English and Spanish
  • Missed-call text-back
  • Voicemail capture and transcription
  • Priority build and first-call review
  • Structured SMS notice on every missed transfer — name, number, issue, time
  • Complaint call? Immediate transfer. Urgent SMS if no pickup.
$497/mo

Card authorized today, not charged until day 31. + one-time launch fee, invoiced separately — founding shop discount applied before go-live.

Get Started
Shop Boss
Established shop. High volume. Can’t miss anything.
Up to 800 calls/mo
  • Everything in Shop Pro, plus:
  • High-volume call handling — 27 calls/day
  • Lead capture and scoring
  • Dedicated build call and flow review
  • Monthly performance check-in
  • Full handoff intelligence — every missed transfer logged and routed
  • Complaint call? Immediate transfer. You’re never left blind.
$997/mo

Card authorized today, not charged until day 31. + one-time launch fee, invoiced separately — founding shop discount applied before go-live.

Get Started
30-Day Risk-Free Start
No charge until day 31 — cancel before then and the launch fee (invoiced separately, covers your build) is the only cost. Either way, everything we build is yours to keep.
Common Questions

Honest Answers.
No Runaround.

Most won’t. The agent sounds like a real receptionist — natural voice, no robotic cadence, no awkward pauses. But we don’t hide it either. If they ask “are you human?” she’ll say “I’m your virtual front desk” and keep booking. Transparency builds trust, not loses it.
Each agent handles parallel calls based on your plan tier. At capacity, calls route to voicemail with a custom message — “We’re wrapping up with another customer, leave your number and we’ll call back in 15 minutes.” You get an instant SMS with the caller’s info. Nothing slips through.
Day 5–7 typically, sometimes sooner. We build your shop profile and call flow, you review a test call and approve or request tweaks, then we flip the switch.
Yes — that’s the launch fee. We build around your actual hours, service menu, and pricing ranges. You get a review call before going live to approve everything. If your services change later, request a flow revision — included in monthly for Pro+ plans.
Complaint keywords trigger immediate transfer to your staff line — no AI handling. Emergency situations get routed the same way. We program these flags into your flow during the build. You’re never left holding a heated call from a bot.
Yes — it integrates directly. Checks availability in real time, books slots that aren’t taken, sends SMS confirmations. Existing appointments block those time slots automatically.
Anytime. Monthly plans cancel instantly, no penalty beyond the current cycle. Launch fee is one-time and non-refundable after your agent goes live — it covers the build work delivered. You keep your setup even if you leave.
Bay Starter includes one language, your choice of English or Spanish. Shop Pro and above get both on the same line — the customer starts in whichever they prefer, and the agent handles it naturally.
Early Access — Limited Shops

Real Shops.
Real Calls. No Actors.

We’re rolling RatchetCall out with a small group of independent shops in Middle Tennessee. No fake testimonials, no actors reading scripts — just real shops running real calls.

What early adopters get:

  • Priority build and first-call review
  • Half-off launch fee
  • Direct line to our team for tweaks and tuning
  • Founding shop status — your rate locked for life

If you want in before we open this up wider, drop your info below and we’ll get your demo built.

✓ Got it. We’ll have your demo ready shortly.