What Goes Into Your Build
We can have your agent answering calls in 3–5 days. What takes that time — and what you’re paying for — is the judgment work that makes it sound and act like it’s been at your front desk for years.
Not every call is a booking. We map out every scenario before your agent goes live — so it handles edge cases the same way a good service writer would. Nothing gets improvised on a real customer.
- New appointment vs. existing customer follow-up
- Pricing questions it can answer vs. ones it hands off to you
- Upset callers — how and when it gets a human on the line
- After-hours capture so nothing falls through overnight
Your agent answers as your shop — your name, your tone, your market. The difference between one that sounds like a real receptionist and one that sounds like a robot is right here.
- Shop name, greeting style, and regional tone
- How it refers to your team (“our technicians” vs. “our guys”)
- What it says it can and can’t help with
Your agent needs to know what you do, what you don’t, and what you charge — before it talks to a single customer. We load this in and run it through every common question type.
- Full service list with ballpark price ranges
- Hours, location, and holiday coverage
- What you don’t touch (diesel, European, body work, etc.)
- How to handle price questions without locking you into a quote
Appointments land directly on your calendar in real time. We dial in the rules so it never double-books, never offers times you’re dark, and handles same-day correctly.
- Appointment window lengths by job type
- Blocked times, lunch, and shop-specific availability
- SMS confirmation copy and send timing
The first real calls tell you things no test ever will. We listen to your first batch and tighten based on what your actual customers are saying.
- Fill gaps in FAQ coverage from real call data
- Adjust tone or phrasing based on how callers respond
- Flag handoff patterns worth addressing
When your agent hands a call off — to you, your service writer, or a message queue — it needs to be seamless. We work that out with you and walk your team through it before you go live.
- Handoff triggers and routing
- What info gets passed along on every transfer
- Quick walkthrough with whoever takes the escalated calls
🕐 Most shops are live within 3–5 business days of completing the intake form.
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