RATCHETCALL
Order Confirmed
✓ Payment Confirmed
You’re In.Let’s Get Rolling.
Your RatchetCall receptionist is being configured. Here’s what we’ll cover when we connect — then pick the easiest way to get your call scheduled below.
What We’ll Cover on Your Setup Call
1
Your Shop’s Hours & Services
What you offer, when you’re open, and how you want after-hours calls handled. This is what your agent tells every caller from day one.
2
How You Book Appointments
We’ll confirm your calendar setup and sync your agent to your booking flow. No new software — works with what you’ve already got.
3
Your Escalation Rules
Who gets the call when something needs a human? We’ll set the hand-off logic so the right person gets it every time — not voicemail.
4
Pricing & Common Questions
Ballpark estimates, “do you do X?” answers, and anything callers ask every single day. Your agent handles the routine so your team doesn’t have to.
5
Your Go-Live Date
We’ll lock in when your line goes live and do a test call together before we flip the switch. You’ll hear exactly what your customers will hear.
Pick Your Lane
Call Us Now
Ready to go? Call Clara directly — (629) 265-0440 · RatchetCall Onboarding
→
Set a Reminder to Call
Pick a time — we’ll send you a reminder so you don’t forget to call us back.
→
Fill Out Your Shop Details
Prefer to type it out? Complete the quick intake below — Joe will call to confirm.
↓
Already Spoke With Joe?
Your setup guide is ready — everything you need to know before go-live.
Shop Setup Intake
Takes about 10 minutes. Fill this out and Joe will call to confirm the details and lock in your go-live date. Your answers save as you go — no starting over if you need a break.
Your Shop
Start with the basics — who you are and how your agent should answer the phone.
Step 1 of 6
Contact & Fallback
How callers reach you — and where to send them when they need a human.
Step 2 of 6
What You Do
Easier than listing everything — just tell us what you flat-out don’t do. We’ll assume you handle everything else.
Step 3 of 6
Your Hours
Open and close for each day. Toggle Closed for days you’re not open.
Step 4 of 6
Your Agent
Let’s talk about how your receptionist should sound to your customers.
Step 5 of 6
Last One.
When’s the best time for Joe to call and confirm everything?
Step 6 of 6
You’re All Set.
Joe will call you within one business day to confirm your details and lock in your go-live date. Check your email for a copy of what you submitted.
What Happens Next →